Knowledge base

Fryers & Cookers (3)

Aerofryers (23)

• Aerofryer error code E1 / E2
• How to clean an aerofryer
• Display aerofryer 182050 / 182051 not readable

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Fryers (24)

• My Princess fryer does not work, does not heat up
• Reset Fryer
• How do I reset my fryer?

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Rice Cookers (22)

• Spareparts Princess rice cookers
• Why is the keep warm function on my rice cooker not working?
• Why does the keep warm function leave the rice cool around the edges?

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Household (3)

Garment Steamers (22)

• Why does my Garment Steamer not steam?
• Why does my Garment Steamer not steam?
• Why does my garment steamer smell strange the first time I use it?

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Vacuum Cleaners (22)

• Why does my vacuum cleaner no longer suck so powerfully?
• My vacuum cleaner no longer sucks with enough power
• How to remove the brush from the SZ-1980

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Irons (22)

• How do I descale my iron?
• Why does my iron leave shiny marks or not glide smoothly?
• Why does my iron release too much water and leave a wet patch behind?

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Funcooking (3)

Waffle Makers (24)

• Why is the outside of my waffle maker getting hot?
• Why does batter bubble over the top instead of forming a waffle?
• Why does my waffle maker smell burnt only on the first few uses?

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Cake Makers (26)

• Why is smoke or an unusual smell coming from my cake maker?
• Why is my mini cupcake maker not heating up?
• Why is my mini cupcake maker not heating up?

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Crepes makers (24)

• How do I clean my crêpe maker without damaging the non-stick plate?
• Why does my crêpe maker smell a bit burnt the first time I use it?
• Why does my crêpe maker trip the power when I switch it on?

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Gourmet & Grills (4)

Contact Grills (24)

• Expand Dinner4All 2 person set
• How to clean a baking tray?
• Contact grill

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Raclettes (22)

• My Raclette Purify gives off odors. How is this possible?
• Why does my raclette not heat evenly across the plate?
• Why is my raclette not heating up at all?

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Fondues (22)

• Why do the forks or ring not sit properly in the fondue set?
• Why does the fondue pot stick or clean badly after use?
• Why does the fondue housing feel too hot to touch?

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Grill pans (22)

• Why has the lid of my grill pan cracked?
• Why does my grill pan smell a bit burnt the first time I use it?
• Why is my grill pan giving off smoke during cooking?

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Breakfast (6)

Coffee makers & Coffee machines (23)

• Why is my coffee maker not switching on?
• Why is the coffee not hot enough?
• Why is the coffee too slow to come through?

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Juicers (22)

• Why does my slow juicer make a loud noise or vibration?
• Why does my citrus juicer stop and start while I am pressing fruit?
• Why is my slow juicer not turning after I switch it on?

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Kettles (22)

• Why does my kettle already have limescale?
• Why does my kettle already have limescale?
• Why does the indicator light on my kettle stay off or not come on?

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Egg cooker (23)

• How much water do I need to boil eggs in egg cooker EK-4074 or EK-3076?
• How can I clean the water (boiler) outlet of my coffee maker 249412?
• Error message E01 (249402)

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Sandwich Makers (22)

• Why does my sandwich maker smell hot during use?
• Why is my sandwich maker not heating up enough?
• Why is the ready light on but my sandwich is still pale?

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Toasters (22)

• Why does my toaster smell burnt or smoke a little when I use it?
• Why does my toaster reheat cold toast but not warm it enough?
• Why does my toaster trip the power or not switch on at the wall socket?

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Food preparation (5)

Sous vide (22)

• Spare part Sous vide stick
• Why does my sous vide stick keep beeping or showing a ready signal before cooking is finished?
• Why is my sous vide display blank or hard to read?

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Blenders (24)

• How to clean a blender?
• I have rust on my device, while it should be stainless-steel, how is this possible?
• How to clean my blender jar BL-4430?

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Hand Blenders (22)

• Why is my hand blender splashing or making a mess?
• Why does my hand blender smell hot or get warm during use?
• Why does my hand blender smell hot or get warm?

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Choppers (23)

• Why is my chopper not chopping food evenly?
• Why does food get stuck around the blades or bowl walls?
• Why is my chopper not starting when I press the lid down?

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Microwave & ovens (22)

• Recommended safety distance when using mini ovens
• Recommended safety distance when using mini ovens
• Why does my microwave not start when I press the controls?

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Climate Control (5)

Fans (23)

• What should I do if I can't get my smart device connected to the app? - OUD
• What should I do if I can't get my smart device connected to the app?
• Why is my fan running but hardly moving any air?

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Heaters (22)

• How to install infrared panel heater with Princess Home app
• How to install the glass panel heater
• Using your Smarthome Pro product with Google Assistant/Amazon Alexa

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Air Conditioning (23)

• How do I install my universal window kit AC-5555 / XX-555500?
• Are the icon-lights supposed to stay on? | Air cooler - 358640
• Why is my airconditioning not cooling enough?

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Air coolers (25)

• How do I fill the water reservoir of a dehumidifier?
• Am I allowed to add essential oil to the water of my mist fan?
• Why is my mobile air conditioner leaking water?

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Electric Blankets (23)

• What do the error codes of my electric blanket mean?
• How do I use and maintain the Tristar BW-4780 electric blanket?
• How to clean my heating blanket?

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Barbecue (BBQ) (2)

Barbecues (23)

• Why does my electric BBQ not work?
• Why does my 01.112250.01.001 BBQ not turn on/heat?
• Why does the windscreen on my barbecue not stay in place?

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Electric Barbecues (22)

• Why does my BBQ not work?
• Why is the grill plate on my electric barbecue sticking to food?
• Why does grease collect in the wrong place on my electric barbecue?

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Camping & Outdoor (4)

Gas stoves (4)

• Does the gas stove has an igniter? GA-8402, GA-8403, GA-8404
• How do I check my stove for gas leaks? GA-8402, GA-8403, GA-8404
• Difference between the gas stove GA-8403 and GA-8413

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Cool boxes (1)

• Campart CL-8624 Oslo cool box

Folding trolleys (1)

• Where can I purchase a new wheel for my Campart HC-0915 folding trolley?

Parasols (20)

• Why won’t my parasol open fully when I turn the crank?
• Why is my parasol fabric difficult to keep clean?
• Why does my parasol keep dropping or sliding down the pole?

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Fire Safety (2)

CO / Gas / Smoke Alarms (26)

• Why is my new smoke alarm not working?
• Why does my CO detector RM337 beep?
• Is a CO detector suitable for a recreational vehicle or home?

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Fire Extinguishers (22)

• Which fire extuinguisher do I need for which situation?
• How do I check if my fire extuinguishers are still ready for use?
• Why is my fire extinguisher bracket not holding it securely on the wall?

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Door entry (4)

Audio intercoms (3)

• Squealing sound from the indoor or outdoor units
• Door Lock is not opening or staying open not long enough
• DIC-24815 - How do I change the melody?

Video intercoms (8)

• I have a good picture but bad sound or no sound?
• Why is the video image not showing?
• How do I use the nameplate on the DIC-221 or DIC-222 series?

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Wired doorbells & pushers (24)

• Smartwares View / DIC-23216 - What does 'Power Saving Mode' mean and why can't I reach the device in the app?
• DIC-23216 setup guide iPhone
• DIC-23112 Wi-Fi Doorbell set-up guide

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WiFi & Smart doorbells (28)

• DIC-23112 - How to install step by step
• How to program the RFID tags (User and Admin)
• How to install O connect

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Lighting (5)

PIR Security Lights (3)

• Why does the light of my security light activate at random?
• Why does the PIR of my security light no longer operate correctly?
• Can I override the PIR for permanent light?

Solar Lighting (22)

• How long does a solar light last?
• Why is my solar light not charging after several sunny days?
• Why does my solar light look dim after dark?

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Torches and Night lights. (22)

• Why is my 7000.066 LED night light not coming on?
• Why does my night light stay off in daylight?
• Why does my LED night light glow dimly when it is switched off?

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Decorative Lighting (23)

• How can I dim my PD-8794AT light?
• The bulb color temperature not remember.
• My smart LED bulb blinks on high top dimming

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Water detectors (24)

• How is the water detector powered?
• The best rooms to place a water detector
• Why does the water detector blinks?

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Camera systems (4)

Dash & Actioncams (5)

• Dashcam - Why does the battery last only a short while?
• DVRCAR25 Dashcam - What is the correct way to insert the SD card?
• DVRCAR25 Dashcam - Firmware update 20180614 and how to install it

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IP Cameras (36)

• Moving recordings from SD card
• Why can't my camera detect the microSD card?
• Slow or Intermittent video feed

View all 36

Surveillance cameras (22)

• WDVRCAM APP / Pairing camera WDVR740S / WDVR840S
• Which battery type is required for the CMS-30100?
• CMS-30100, No live picture from extension camera CMS-30101 on the monitor

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DVR Systems (1)

• How to change the security code

HomeWizard (1)

Troubleshooting (111)

• How to reset the camera?
• If your SD card is not working correctly
• My camera is not working

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Pet care (1)

Pet feeders (28)

• Why is my pet feeder saying low food when the hopper looks full?
• Why is my pet feeder giving too much or too little food?
• Why is my pet feeder not recording my voice message?

View all 28

Personal care (5)

Hair straighteners (27)

• Why does my hair straightener cord twist or tangle too much during use?
• Why does my hair straightener leave shiny marks or hot spots on my hair?
• Why are the plates on my hair straightener sticky or dirty?

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Foot baths (22)

• Why is my foot bath not heating the water?
• Why does my foot bath only keep water warm for a short time?
• Why is the vibration or massage on my foot bath not working?

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Hair curlers (23)

• How do I store my hair curler safely after use?
• Why does my hair curler beep or flash in an unusual way?
• Why does my hair curler give uneven or patchy curls?

View all 23

Shavers (22)

• Why does my shaver only run for a very short time?
• Why is my shaver cutting unevenly or leaving patches of hair behind?
• Why does my shaver pull or tug hair instead of cutting cleanly?

View all 22

Air stylers (25)

• Why does my air styler make an unusual rattling noise?
• Why does my air styler cord twist or keep snagging while I style?
• Why does my air styler keep switching off when I change the setting?

View all 25