Why is my pet feeder not recording my voice message?

If your voice recording will not play, the issue is usually a setup problem, a permissions issue in the app or a recording that was not saved properly. Start with the simplest checks and stop using the feeder if the speaker sounds distorted or the unit behaves unpredictably.

Check the recording process

1. Record a new message in a quiet room and save it fully before testing.
2. Play back the message from the app or feeder, depending on the model.
3. Keep the message short and speak clearly, then test again.

If the new recording works, the original message may not have saved correctly.

Check the app and volume

1. Confirm the app has microphone access if your model records through the phone.
2. Make sure the feeder is connected and not in an offline state.
3. Check whether the volume is low in the app or on the device, if that control is available.

If audio plays quietly but clearly, the message is recorded and only the output level may need adjusting.

Stop using it if the audio is unsafe

1. Stop using the feeder if the speaker crackles, distorts badly or the unit becomes hot.
2. Do not open the housing or try to repair the speaker yourself.
3. If the problem remains unresolved, contact the retailer or store where the product was purchased.