Why does my microwave not start when I press the controls?

If the microwave does not start, first check the mains supply, the door position and whether the child safety lock is active. These models are intended for household use on the rated supply, and the door must close fully for safe operation. The appliance must not be used if the door or door seals are damaged, or if you suspect the door does not latch properly. fileciteturn0file3turn0file4

1. Check the power source

1. Make sure the plug is firmly inserted and the wall socket is switched on.
2. Try another appliance in the same socket to confirm it has power.

If the socket is dead, the microwave will not respond. If there is any sign of damage to the cord or plug, stop using the product.

2. Close the door firmly

1. Open and close the door again, making sure nothing is caught on the seal or in the frame.
2. Check that food, containers or cleaner residue are not preventing a proper close.

The expected result is a full close with no resistance. If the door will not close correctly, stop using the microwave and contact the retailer or store where it was purchased.

3. Check whether the child lock is engaged

1. If the model has a child safety lock, make sure it is not switched on before trying again.
2. Refer to the supplied instructions for the exact method on your model, as controls differ between versions.

If the microwave still does not react after these checks, do not force the controls. Unresolved start-up problems should be discussed with the retailer or store where the product was purchased. The retailer can explain the available next steps.