The appliance should heat automatically once it is powered on. If the food stays pale or soggy, start with the power supply, preheating time and food thickness.
- Confirm the power light is on and allow the appliance time to preheat fully.
- Make sure the lid is closed correctly during preheating and cooking.
- Reduce the filling thickness if the sandwich is overfilled.
- Try a smaller batch so the plates can recover heat between uses.
Expected result: The ready light should indicate when the appliance has reached temperature, and the food should brown more evenly.
When to stop: Stop if the appliance becomes unusually hot on the outside, smells burnt, or the power light behaves abnormally.
When to contact support: Contact support if the unit powers on but remains too cool after a normal preheat period.
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