Why does my shaver pull or tug hair instead of cutting cleanly?

If your shaver is pulling hair, the cutting edges may be dirty, dry, blunt or not aligned properly. Stop using it if the pulling is severe, if the head is damaged, or if the appliance becomes hot during use.

Start with cleaning and lubrication

1. Switch the shaver off and disconnect it from the charger or mains supply.
2. Remove trapped hair from the blades, comb and cutting head with the cleaning brush supplied.
3. If your model includes lubricating oil, apply a small amount only as directed in the supplied instructions.
4. Reassemble the cutting parts carefully and test again on a small area.

The manuals for these trimmers state that regular cleaning and oiling help maintain cutting performance. If the shaver improves after cleaning, blocked or dry blades were the likely cause.

Check how you are using it

1. Use the shaver on dry hair or facial hair if that is what the product is designed for.
2. Move the appliance slowly and evenly rather than forcing it through hair.
3. Use the correct comb attachment or length setting for the style you want.

If pulling continues after cleaning and correct use, the blade assembly may be worn or damaged. Do not keep using a shaver that catches hair painfully or repeatedly.

Stop using the product if

• The head is bent, cracked or loose.
• The motor sounds strained or the body feels unusually warm.
• The appliance irritates the skin or pulls sharply.

If safe use is uncertain or the problem stays unresolved, stop using the shaver and contact the retailer or store where it was purchased for the available next steps.