Stop the appliance and let it cool if it becomes hot, then check the load, runtime and ventilation before trying again.
Diagnostic steps
- Switch off straight away. Unplug the appliance before checking anything.
- Let it cool down fully. A motor can become warm during heavy use, but it should not smell burnt or feel excessively hot.
- Reduce the load next time. Use smaller amounts, softer food and more liquid if needed.
- Use shorter blending bursts. Continuous operation can overload the motor, especially with thick mixtures.
- Check for blocked blade movement. Clear any food that may be restricting the shaft or blade before reusing the appliance.
Expected result
After cooling and using a lighter load, the appliance should run without a hot smell or abnormal heat.
When to stop
Stop using the appliance if there is a burnt smell, smoke, repeated cut-out, visible damage, or if it becomes hot again very quickly.
When to contact support
Contact support if the motor overheats under normal use, if the smell returns after a short run, or if the appliance will not recover after cooling. Do not continue using a visibly damaged appliance.
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