Why does the windscreen on my electric barbecue not stay in place?

If the windscreen will not stay in place, it is usually because the barbecue was not assembled in the correct order, a fixing is loose or the unit is being moved while still warm. A loose screen can affect heat control and safety, so stop using the barbecue if the screen wobbles into the cooking area or cannot be secured.

1. Check the assembly sequence

1. Make sure the barbecue body, stand, grill and any screen were assembled in the order described in the instructions.
2. Confirm that all screws, wing nuts or supports are fitted exactly as intended.
3. Expected result: the screen sits firmly. If it does not, continue to the next step.

2. Inspect the fittings

1. When the appliance is cold, check for bent brackets, missing fasteners or worn attachment points.
2. Do not force a fitting that does not align naturally.
3. Expected result: the screen locks or rests securely. If the fittings are loose or damaged, stop using the product.

3. Check use and handling

1. Do not move the barbecue while it is in use or still hot.
2. Make sure the appliance stands on a stable, level surface with non-slip feet in contact with the worktop or ground.
3. Expected result: the screen stays stable during normal use. If movement still causes it to shift, stop using the barbecue.

4. Know when to stop

• Stop using the barbecue if the screen falls off, bends, or cannot be secured safely.
• Stop using it if any part is cracked or if the barbecue becomes unstable.

If the issue remains unresolved or safe use is uncertain, contact the retailer or store where the product was purchased.