Direct answer
If the temperature setting does not seem to match the cooking result, the thermostat may need a simple usage check, or the food load may be affecting heat transfer. Start with a basic test before assuming a fault.
Diagnostic steps
- Set the thermostat to a mid-range position and allow the grill pan to preheat.
- Cook a small, even batch of food to compare the result.
- Check that the thermostat or detachable cord is fully connected.
- Move to a different socket if the appliance seems to lose power.
Expected result
The selected setting should produce a consistent cooking outcome once the appliance has warmed up.
When to stop
Stop using the grill pan if the thermostat cannot be set, feels loose, or the appliance overheats suddenly.
When to contact support
Contact support if several test runs give very different results at the same temperature setting.
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