If the cupcakes are sticking, the plates may need cleaning or the batter may be too wet or the appliance too cool when you start baking. Do not scrape the surface with sharp tools.
Diagnostic steps
- Unplug the appliance and let it cool completely.
- Clean the plates gently. Use a soft, damp cloth only, and avoid abrasive pads or knives.
- Check that the plates are dry before the next use. Moisture can affect the result.
- Preheat the appliance fully before adding batter. Start only when it is ready to bake.
- Use a suitable cupcake batter consistency. Very thin batter may spread or stick more easily.
Expected result
The cupcakes should release more easily once the plates are clean, dry and properly preheated.
When to stop
Stop if the non-stick surface looks scratched, flaking or damaged.
When to contact support
Contact support if food keeps sticking after cleaning, drying and preheating, or if the coating appears to be wearing away.
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