Why is my kettle not switching on at the socket?

If your kettle appears dead, start with the power supply and the base connection before assuming the appliance has failed. For these kettles, the on/off switch, automatic shut-off and boil-dry protection are normal safety features, so a protected shut-down can look like a power fault at first. This check is generic troubleshooting for UK and EU mains use.

1. Make sure the kettle is seated correctly on its 360° base, if your model has one, and that the jug is fully aligned. Remove it and place it back once, then try again. Expected result: the indicator light or heating cycle starts. If it only works when repositioned, stop using it and inspect the base and contacts for damage.
2. Test the socket with another appliance that you know works. Expected result: the socket should power another device normally. If it does not, the problem is with the socket or circuit, not the kettle.
3. Check that the kettle has water above the minimum level. Boil-dry protection can prevent heating when the jug is empty or nearly empty. Expected result: the kettle should begin heating once filled correctly.
4. Look for obvious damage to the plug, cord or base. If you see burning, cracking, looseness or exposed parts, stop using the kettle immediately.
5. If the kettle still does not respond after these checks, stop using it and contact the retailer or store where it was purchased for advice on next steps.

Do not open the housing or attempt electrical repairs. If there is any uncertainty about safe use, stop using the product at once.