Why does my chopper not like hard ingredients such as nuts or chocolate?

If hard ingredients are not being chopped well, the appliance may simply be running into the limits of the model or the batch may be too large. Stop using it if the blades struggle badly, the motor strains, or the appliance becomes hot. If hard ingredients still cannot be processed safely, contact the retailer where the product was purchased.

1. Check the manual for your exact model to confirm what it is intended to chop. Expected result: the ingredient type matches the product’s intended use.
2. Reduce the quantity and cut the items into smaller pieces before loading them. Expected result: the blade can work on each piece instead of bouncing off a large mass.
3. Use short pulses and allow brief pauses between batches. Expected result: the motor should sound more stable and the food should break down gradually.
4. If the product is not intended for very hard foods, stop using it for those ingredients. Expected result: the appliance is only used within its safe range.
5. If the blades appear damaged or the appliance still cannot process normal soft ingredients, stop using it and ask the retailer to advise on next steps.

As a rule, start with softer ingredients and only increase the load when the chopping result is even and the motor sounds comfortable.