Direct answer
The handle should remain cool enough for normal handling, so if it becomes too hot, check whether the appliance is being used with the lid closed correctly, set too high, or placed too close to other heat sources.
Diagnostic steps
- Confirm that the appliance is on a stable, level surface with enough clearance around it.
- Lower the thermostat and test again with a smaller amount of food.
- Keep the lid closed as intended during cooking.
- Check whether the handle area is exposed to direct steam or splashes.
Expected result
The handle should remain cool touch or only warm during normal operation, depending on use and placement.
When to stop
Stop immediately if the handle is damaged, loose, cracked, or too hot to approach safely.
When to contact support
Contact support if the handle heats excessively under normal use or if any part of it appears damaged.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article