If you are not completely satisfied with your purchase, you can return it within 14 days. You do not need a return label from us (the return/postage costs are at your own expense).
Follow the steps below to return your product:
- Pack the product well & securely: Make sure that the unused product is well packed to prevent damage during transport. Preferably in the box/packaging as it was received.
- Add the packing slip: Do you no longer have this? Then add a note with the order number, your full name and address details.
- Send the product: Send the product via a carrier of your choice (e.g. DHL or PostNL) to the return address below:
Smartwares Group CFC
Attn. Return SO[your ordernumber]
Swaardvenstraat 65
5048AV Tilburg
The Netherlands
Keep your shipping receipt until we have processed your return. After receiving and checking the returned products, we will refund the purchase amount to you within 10 working days (excluding shipping costs); you will receive the amount back via the same method as you paid us. Make sure you return the products in their original condition.
Unfortunately, it is not possible to exchange items. If you want a different product, you can place a new order for the desired item via the website.
If you have any questions, please let us know by contacting us via our service form.