Why does my hair curler snag or tangle my hair?

If the curler catches or tangles your hair, pause straight away and remove the hair gently. Pulling harder can cause breakage or make the hair wrap more tightly around the appliance.

1. Stop and switch off the appliance. If hair is stuck, do not keep the curler running while you try to free it.
2. Separate the section with your fingers or a comb. Work slowly from the ends back towards the trapped area. If the hair is very tight, wait until the appliance has cooled before trying again.
3. Check for product build-up or stray hairs. Loose hairs, lint and styling residue can create snagging points. Clean the appliance only when unplugged and completely cool.
4. Reduce the amount of hair in each section. If the section is too thick, the hair can twist or fold instead of forming smoothly.
5. Inspect the styling surface or clamp. Rough edges, bent parts or visible damage can also cause catching.

What the result means

If the tangling stops when you use smaller sections and smoother, detangled hair, the problem is likely styling technique. If the curler still pulls or snags with careful use, the appliance may have a damaged surface or an internal fault.

When to stop using it

Stop using the hair curler if it repeatedly catches hair, creates smoke, smells burnt or has sharp or damaged parts. Do not use it if the housing is cracked or the cord is frayed.

If the issue remains unresolved or safe use is uncertain, contact the retailer or store where the product was purchased for the available next steps.