If the camera image looks inverted, the issue is usually mounting, placement or a display setting rather than the camera itself. Start by checking whether the feeder has been moved, tilted or placed against a reflective surface that may make the view harder to interpret.
Check the setup
- Confirm the feeder sits level on a firm surface and has not been knocked or rotated.
- Inspect the camera lens for fingerprints, condensation or food dust, then wipe it gently with a dry, soft cloth.
- If the app offers any image rotation or flip option, review the camera settings and restore the normal orientation.
- Move the feeder a short distance away from walls or shiny appliances and check the image again.
When to stop using it
If the image is still upside down, missing, distorted or too unstable to confirm that the pet is being fed safely, stop using the product until the issue is resolved. Clear visibility matters when a feeder includes a camera, and the retailer can explain the available next steps if the problem remains unresolved.
For best results, keep the lens area clean and avoid placing the unit where the camera points directly into bright light. That often improves both orientation and picture clarity at the same time.
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