Some warmth during operation can be normal, but the outer housing should not become so hot that it feels unsafe to touch. Stop using the appliance immediately if the heat is extreme, if you smell burning, or if there is any sign of moisture near the power section.
What to check
- Make sure the appliance has enough water around the heated section and is not running with an incorrect water level.
- Check that the circulation openings are not blocked and that the stick is not pressed against the container wall.
- Allow the appliance to cool between long cooking sessions if it has been running for many hours.
- Inspect the cord and plug after cooling. Damage can cause extra heat and is a clear reason to stop using it.
What the result means
If the outside only feels mildly warm and the appliance otherwise behaves normally, that is usually within expectations for a heating appliance. If the heat is increasing, uneven or linked to instability, it should not be used further.
When to stop using it
Stop using the sous vide stick if the body becomes unusually hot, if the cord or plug warms up, or if the appliance gives any electrical warning signs.
Next step
If the issue remains unresolved or safe use is uncertain, contact the retailer or store where the product was purchased.
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