Why is the brush on my vacuum cleaner head not turning?

If the brush in the floor head is not turning, the most likely cause is hair, thread or debris jammed around the brush area, or a poor fit between the head and the tube. Switch off and unplug the vacuum before inspecting it, because the brush area is close to moving parts and the appliance is mains powered. fileciteturn0file5turn0file8turn0file10

1. Remove the floor head and check the brush area for hair, fluff or string wrapped around the roller. Clear only what is visible and reachable.
2. Refit the head firmly and test again on a clean section of floor. Expected result: the brush should turn more freely once the obstruction is removed.
3. Check whether the head is correctly attached to the tube and whether the vacuum is being used on a surface that allows the brush to move properly.
4. If the brush still does not turn, stop using the product if the head makes noise, drags badly or causes the motor to strain.
5. Contact the retailer or store where the product was purchased if the brush remains stuck or if any part looks damaged.

Regularly removing hair and fibres from the brush area will help maintain pickup and reduce strain on the vacuum.