Why is my barbecue grill grid not sitting properly?

If the grill grid does not sit correctly, do not use the barbecue until it is properly positioned. A loose or uneven grid can affect cooking, spill food or move while hot. These models include a grill grid, and it should rest securely before power is applied. If the grid is bent, cracked or will not lock into place, stop using the barbecue and contact the retailer where it was purchased.

1. Unplug the barbecue and allow all parts to cool.
2. Remove the grid and check that no food debris or grease is blocking the supports.
3. Reinsert the grid carefully, making sure it is oriented correctly.
4. Check whether the support points are bent, missing or worn.
5. Gently test the fit before switching the barbecue back on.

What each result means

• If the grid settles firmly after cleaning, residue was probably preventing correct seating.
• If it still rocks or tilts, the supports may be damaged or the grid may be warped.
• If the grid moves during heating, stop cooking immediately.

When to stop using it

Stop using the barbecue if the grill grid cannot be secured, if it falls out easily or if the support structure is damaged. If the issue remains unresolved or safe use is uncertain, contact the retailer or store where the product was purchased.