Some steam at the spout is normal, but steam escaping around the lid usually means the lid is not fully closed, the kettle is overfilled or there is debris around the sealing area. If steam is coming from anywhere other than the intended outlet, treat it as a fault until checked.
Check the lid first
- Unplug the kettle and let it cool fully.
- Open and close the lid several times, then make sure it sits flush.
- Look for food debris, limescale or packing material around the rim.
Expected result: the lid should close cleanly and stay in place. If it does not, do not use the kettle.
Check the water level
- Use the water level indicator to confirm the kettle is not above the maximum mark.
- If it is overfilled, pour out the excess and test again.
Expected result: steam release should return to the spout area rather than the lid edge. Overfilling can push hot water and steam towards the top.
Inspect the seal and surrounding parts
- Look for cracks, warping or damage to the lid, spout filter or top edge of the kettle.
- Check that any removable filter spout is fitted correctly, if your model has one.
Expected result: fitted parts should align neatly and not wobble. Any damage or poor fit means the kettle should be taken out of use.
Stop using the kettle at once if steam leakage is accompanied by dripping from electrical parts, a burning smell or overheating. If the issue remains unresolved or safe use is uncertain, contact the retailer or store where the product was purchased.
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