What should I do if the waffle maker’s coating looks damaged?

If the non-stick coating looks scratched, flaking or worn, it is safest to stop using the appliance until the surface has been checked. The manuals for the waffle makers in scope specifically warn against using sharp objects, scouring pads or steel wool because these can damage the coating.

1. Inspect the plates when the appliance is unplugged and fully cool. Expected result: the coating should look smooth, with no loose flakes or bare metal.
2. Check whether the damage is only food residue. Expected result: after gentle cleaning, residue should lift away without more scratching.
3. Review how you have been removing waffles. Expected result: using a silicone, wooden or other non-sharp tool should reduce further damage.
4. If the coating is visibly lifting, bubbling or flaking, do not cook another batch. Expected result: the appliance stays out of use until the issue is assessed.

Stop using the waffle maker immediately if coating fragments come away, if there is any smell of burning from the damaged area, or if the plates appear uneven or warped. Do not sand, scrape or try to repair the surface yourself. If the damage remains after cleaning or you are unsure whether it is safe, contact the retailer or store where it was purchased. Clean the plates only with gentle methods once the appliance has cooled and been unplugged.