Why does my slow juicer stop or reverse while I am feeding fruit?

If your slow juicer stops, slows down or starts reversing, the most likely cause is an overload from too much fruit at once, larger pieces that need less force, or pulp building up around the auger. The safest first step is to switch the appliance off, unplug it and let it come to a complete stop before checking it.

Check the feed and load

1. Open the feed area and remove any fruit that is stuck or packed too tightly.
2. Feed smaller amounts at a steady pace, rather than pushing a full handful through at once.
3. If the fruit is very hard, cut it into manageable pieces first. The model is designed for both hard and soft fruit and vegetables, but it still works best when the feed is gradual. Observe whether the motor resumes normal speed once the load is reduced.
4. If the auger is jammed, use the reverse function briefly to help clear the blockage, then stop again and check the chamber. If the juicer repeatedly reverses, do not keep forcing it.

Inspect the parts for build-up

1. Remove the juicing parts only after the appliance has stopped and is unplugged.
2. Check the stainless steel mesh filter and pulp outlet for pulp or fibres that may be restricting movement.
3. Clean the parts thoroughly and refit them correctly. The parts are dishwasher proof, but they must be reassembled properly for safe operation.

When to stop using it

Stop using the juicer immediately if the motor smell changes, the appliance makes a grinding noise, the housing becomes unusually hot, or the reverse function does not clear the jam. In that case, do not continue to run it. If the problem remains unresolved or you are unsure whether the appliance is safe to use, contact the retailer or store where it was purchased.