Solutions are really, really useful. Not only can you use them in your ticket replies but you can share them with customers.
So remember, when you create a solution, make it:
USEFUL - INFORMATIVE - EASY - CLEAR
Read and follow the workflow by clicking this link: Workflow
Use the below steps to help you create your amazing solution.
Guidelines: Use "Paragraph Font" to clarify your normal text, headers and sub headers of the article. (Use of 'fonts family' or 'font size' is unnecessary.)
Other points:
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Creation:
All of your tools are at the top of the solution, it is easy, just hover your mouse over the icon to be told what it is its function:
Insert an image:
You can either copy and paste an image or click the insert image button:
Once the image is inserted you can modify it by clicking on the image to show extra settings:
Add a table:
You can make a clear step by step guide with photos.
And again, select the table to show settings to modify it:
Insert web links:
You can insert fancy web links to YouTube, websites or even other amazing solutions then follow these steps:
Step 1. Go to the website you want to create a link for and copy the address from the address bar. | |
Step 2. Select insert link from the tools bar. Right click and paste the address into URL You can re-name the link to anything you want to make it look cool. | |
Step 3. Choose "open in new tab" so it will open in a new window instead of replacing your current one. It should always open a new tab as this is easier for the customer. | |
So after following the above steps you end up with a link like this: Smartwares wonderful Youtube channel |
Upload documents:
You can upload any document to support your solution, such as a user manual or a diagram.
- Use the attach icon at the bottom of your draft solution.
- Select your document
- Click upload
Support:
I hope this guide helps. Should you need any help please feel free to contact Jason Anderson from the UK team.
Email: Jason.anderson@smartwaresgroup.com
Skype: jasleeand
Phone: +447734 980 453