If you're experiencing issues with your product, don't worry! We're here to help you get it sorted out. Follow these steps to get your product up and running again:


Step 1: Can you fix the problem yourself?

Before contacting us, always look at the frequently asked questions or the product manual first. You can find this information on the product page within our website. This page can be found by entering the item number or product name at the top of the search bar or by navigating to the right product through the main menu.


Step 2: Contact the seller/store/webshop

For warranty (standard 2 years), you can contact the store where you purchased the product. The seller is legally responsible for handling your warranty request. We are not the contact point for this; it is not useful to fill out our service form.


Additional & exceptions

An exception applies if you purchased our product via one of the following stores or channels with the associated conditions:

  • Via a marketplace where we are the seller ourselves, where it is clearly stated on the invoice that the product was purchased from us. This could be a purchase via the Bol.com or B&Q platform, for example.
  • Argos (only from the 2nd year after purchase)
  • Lidl & Aldi; if you purchased our product from Lidl or Aldi and if the item number starts with PD


Step 3: Check if you meet the warranty conditions

Does your purchase meet the mentioned exceptions, are you unable to resolve the issue with the store/webshop, or is there another reason why you suspect we can assist you? Then fill out our service form. Your purchase and situation must meet the following warranty conditions:


  • You must be able to provide proof of purchase.
  • Your request must be made within 2 years of purchase (the date on the purchase receipt serves as the starting date). The purchase must be at least 30 days old (we can not help you within the first 30 days after purchase).
  • The warranty applies if the product has been used in accordance with the instructions and for its intended purpose.
  • Our warranty only covers manufacturing defects. This does not include glass accessories and accessories such as batteries, light bulbs, etc.
  • Our liability is limited to the cost of repair and/or replacement of the product under warranty. If the product is no longer in stock and/or available, we may provide an alternative item as a replacement.
  • In no case can we issue a refund of the purchase amount; this will always need to be handled via the store/webshop where the purchase was made.


We cannot provide a warranty if one or more of the following situations apply:

  • If the defect (in any way) was caused by misuse, neglect, tampering, improper cleaning, or incorrect adjustments. This is, for example, the case if the complaint concerns rust formation or the peeling of the non-stick coating (both can only occur if the user manual has not been fully adhered to). Therefore, we cannot provide a warranty for rust formation and/or the peeling of the non-stick coating.
  • If unauthorized persons have made modifications or repairs;
  • If a product is used in a commercial environment;
  • If an incorrect installation has been carried out;
  • If the product's serial number and/or parts have been removed;
  • If additional equipment, not supplied or recommended by us, caused issues and/or damage related to the product or used with the product.
  • If repair is applicable and if the product is not sufficiently protected or safely packed for transport.


Step 4: How to submit a service request

Do you meet the conditions and want to claim the warranty? Then fill out our service form. We thoroughly review your request upon receipt and will promptly inform you of how we will assist you. On average, you will receive a response within 1 to 2 working days.


Good to know

  • A proof of purchase is required for us to assist you.
  • Unfortunately, we can only provide warranty service within the warranty period, which runs from 30 days up to 2 years after purchase.