I removed the battery and my device is still visible in the app. Why is this?

Modified on Thu, 6 Sep, 2018 at 1:10 PM

To extend the battery life of the device the test signal is not sent constantly. It is only sent every few hours or days. So when removing the batteries, this action will not be directly visible in the app until the time has passed of the test signal being sent.


The following devices send out this test signal;

  • Water detector - 2 hours
  • Smoke detector - 3 days (64 hours)


When this time has passed, you will be informed in the app that the device needs attention.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article